OVERVIEW
FitPortal ("we," "us," or "our") operates the FitPortal mobile application (the "App") and related services (collectively, the "Services"). This Privacy Policy describes our practices regarding the collection, use, and disclosure of information we receive when you use our Services.
By downloading or using FitPortal, you agree to the collection and use of information as outlined in this policy. We operate under applicable data protection laws and strive to handle your data with the highest standards of care and transparency.
💡 Plain English Summary: We collect only the data we need to provide you with a great fitness experience. We do not sell your personal data to third parties. You are always in control.
INFORMATION WE COLLECT
We collect the following categories of data to provide and improve our Services. This reflects exactly what is declared in our Google Play Store Data Safety section.
2.1 Personal Info
When you create a FitPortal account, we collect the following personal information directly from you:
| Data Type | What We Collect | Purpose | Status |
|---|---|---|---|
| Name | Your first and last name as provided during registration | To identify you within the app, personalize your experience, and display your name on your profile | Required |
| Email Address | Your primary email address | For account creation, login credentials, password recovery, and service-related communications | Required |
| Phone Number | Your mobile phone number | For account verification, security notifications, and two-factor authentication | Required |
2.2 App Info and Performance
We automatically collect technical data about how the app performs on your device. This data is used solely to maintain stability and improve the app — it does not identify you personally.
| Data Type | What We Collect | Purpose | Status |
|---|---|---|---|
| Crash Logs | Error reports and stack traces generated when the app crashes or encounters an unexpected error | To identify and fix bugs, improve stability, and ensure a reliable experience for all users | Required |
| Diagnostics | App launch times, battery usage, loading performance, and technical health indicators | To monitor app health, diagnose performance issues, and optimize the overall experience | Required |
| Other App Performance Data | General performance metrics such as response times and feature reliability | To continuously improve app quality and address issues before they affect users | Required |
HOW WE USE YOUR DATA
We use the personal information we collect for the following purposes:
- Account Management: To create, maintain, and authenticate your FitPortal account using your name, email address, and phone number.
- Communication: To send you account notifications, password reset emails, and service-related updates via email or SMS.
- App Stability & Bug Fixing: To use crash logs, diagnostics, and performance data to identify and resolve issues, ensuring the app runs reliably on your device.
- Service Improvement: To analyze app performance data in order to improve existing features and develop better user experiences.
- Security & Fraud Prevention: To detect and prevent unauthorized access or fraudulent activity on your account.
- Legal Compliance: To comply with applicable laws, regulations, or lawful government requests.
- Customer Support: To respond to your queries, resolve disputes, and provide assistance with technical issues.
📱 App Performance Data: Crash logs and diagnostic data are collected automatically and anonymously. This data cannot be used to identify you personally and is used solely to improve app reliability.
DATA SHARING
We do not sell your personal data. We may share your information with third parties only in the following circumstances:
4.1 Service Providers
We work with trusted third-party companies that help us operate FitPortal — such as cloud hosting providers, analytics platforms, and customer support tools. These partners are contractually required to handle your data securely and only for the purposes we specify.
4.2 Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority — or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the acquiring entity. You will be notified via email and/or a prominent in-app notice before your data becomes subject to a different privacy policy.
4.4 With Your Consent
We may share your information with third parties for purposes not described in this policy when we have your explicit consent to do so.
🔒 We Never Sell Your Data. FitPortal does not and will never sell, rent, or lease your personal information — including your name, phone number, or email address — to advertisers, data brokers, or any other third parties.
DATA RETENTION
We retain your personal data for as long as your account is active or as needed to provide you with our Services. You can request deletion of your account and associated data at any time through the app settings or by contacting us.
After account deletion, we may retain certain information for a limited period (typically up to 90 days) to comply with legal obligations, resolve disputes, or prevent fraud. Aggregated and anonymized analytics data that cannot identify you individually may be retained for longer periods for research and service improvement purposes.
YOUR RIGHTS
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: You may request a copy of all personal data we hold about you.
- Right to Correction: You may request that we correct inaccurate or incomplete information — most data can be updated directly in the app.
- Right to Deletion: You may request that we delete your account and personal data. We will honor this request subject to any legal obligations.
- Right to Data Portability: You may request a machine-readable copy of your data to transfer to another service.
- Right to Withdraw Consent: Where we rely on your consent to process data, you may withdraw it at any time without affecting the lawfulness of prior processing.
- Right to Object: You may object to processing of your data for direct marketing purposes at any time.
- Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your data.
To exercise any of these rights, please contact us at privacy@fitportal.app. We will respond to your request within 30 days.
SECURITY
We take the security of your personal data seriously. FitPortal implements industry-standard technical and organizational security measures to protect your information, including:
- End-to-end encryption for data in transit (TLS 1.3)
- AES-256 encryption for data at rest
- Two-factor authentication (2FA) support for all accounts
- Regular security audits and penetration testing
- Access controls to limit data access to authorized personnel only
- Monitoring and alerting for suspicious access or unauthorized activity
While we make every effort to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong, unique password and enable two-factor authentication on your FitPortal account.
CHILDREN'S PRIVACY
FitPortal is not intended for use by children under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that a user under the applicable age has created an account, we will promptly delete the associated data. If you believe a child has provided us with their information, please contact us at privacy@fitportal.app.
POLICY CHANGES
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this page.
For material changes, we will notify you through a prominent in-app notice or by sending an email to the address associated with your account at least 14 days before the changes take effect. We encourage you to review this policy periodically to stay informed.
CONTACT US
If you have any questions, concerns, or requests related to this Privacy Policy or the way FitPortal handles your personal data, please reach out to us through any of the following channels: